INTRODUCTION

As we move into the 21st Century, banks all over the world realize that only those that overhaul the whole of their payment and service delivery systems and operations are likely to survive and prosper in the New Millennium. This is due to the pressures of globalization, consolidation, deregulation and rapidly changing technology.



Today’s business environment is very dynamic and undergoes rapid changes as a result of technological innovation, increased awareness and demands from customers. In view of this, the banking industry of the 21st Century operates in a complex and competitive environment characterized by changing conditions and highly unpredictable economic climate. In view of the foregoing, the application of Information and Communication Technology (ICT) concepts, techniques, policies and implementation strategies to banking services has become a subject of fundamental importance and concern to all banks and indeed a pre-requisite for local and global competitiveness Agboola (2005).



TABLE OF CONTENT

TITLE PAGE

APPROVAL PAGE

DEDICATION

ACKNOWLEDGEMENT

PREFACE

TABLE OF CONTENT



CHAPTER ONE

1.1 Introduction

1.2 Statement of the Problem

1.3 Objectives of the Study

1.4 Research Questions

1.5 Research Hypothesis

1.6 Scope and Limitations of the Study

1.7 Justification of Study

1.8 Significance of the study

1.9 Organization of study



CHAPTER TWO

2.1 Background of Study

2.2 Comparative Analysis-The Case Of Developing Economies

2.3 Review Of The Nigerian Banking Sector And Its Performance

2.4 Mushrooming Of Early Indigenous Banks

2.5 The Collapse Of Indigenous Banks

2.6 Information And Communication Technology In The Banking Industry

2.7 Payment Systems

2.8 Background Information On Intercontinental Bank Plc

2.9 Information Technology In Nigerian Banking Industry (With Reference To Intercontinental Bank Plc)

2.10 Software Options

2.11 The Micro Banker Management Information Systems



CHAPTER THREE

LITERATURE REVIEW AND THEORETICAL FRAMEWORK

3.1 Information And Communication Technology (Ict): Issues And Concepts

3.2 Tele-Communication And Economic Development

3.3 Tele-Communication Infrastructure In Nigeria: Problems And Prospects

3.4 Theoretical Framework

3.5 Romer’s Model Of Technological Change



CHAPTER FOUR

RESEARCH METHODOLOGY AND EMPIRICAL ANALYSIS

4.1. Introduction

4.2 Identification Of Major Indicators (Variables)

4.3 Model Specification Of Ict & Intercontinental Bank’s Performance

4.4 Analysis Of The Model

4.5 Presentation Of Data And Analysis

4.6 Trend Analysis: Growth In Loans & Advances Of Intercontinental Bank Plc

4.7 Growth In Deposits Of Intercontinental Bank Plc

4.8 Growth In Profit After Tax (Pat) Of Intercontinental Bank Plc

4.9 Research Findings

4.10 Implication Of Findings



CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.1 Summary

5.2 Conclusion

5.3 Recommendations

References



CHAPTER FIVE

Discussions, Recommendation And Conclusions

5.1 Summary of Result/Findings

5.2 Conclusion

5.3 Recommendations

Bibliography



OBJECTIVES OF THE STUDY

The objective of this research work is to demonstrate in a schematic manner, the aspects of present-day banking business where performance could be significantly enhanced through the application of Information and Communication Technology (ICT). Banks in Nigeria currently operate in an environment characterized by a fluid customer loyalty and intense competition as they scramble to increase their market share, and to look for ways of coping with significantly rising operating cost and dwindling profit.

This research project will examine the general impacts of Information and Communication Technology (ICT) on the banking industry. The following objectives will be evaluated:



- To give a comparative analysis between the growth of fixed telephone lines and mobile phone lines with respect to growth in ICT.

- To examine using a Trend Analysis, the growth rate of Intercontinental Bank within the period 2003-2008 with respect to growth in ICT

- To identify the effect of the volume of fixed telephone lines and mobile phone lines between 2003-2008 on the performance of Intercontinental Bank Plc in terms of growth in loans & advances, customers’ deposits and profit after tax (PAT)

- To explore the current ICT applications in Nigerian banking industry